Terms & conditions

Definitions & scope

The general terms and conditions of sale and the general terms and conditions of service delivery, hereinafter referred to as the "general terms and conditions," apply to all orders placed with FoR-E BV, with its registered office at Schipstraat 58, 2870 Puurs-Sint-Amands, registered in the Crossroads Bank for Enterprises under number BE1001.671.191, hereinafter referred to as the "service provider" or the "seller."

These present general terms and conditions constitute the agreement binding the seller/service provider and the customer, hereinafter collectively referred to as the "parties." The "customer" is any natural person or legal entity ordering products and/or services from the seller/service provider. The "consumer" is the customer, a natural person, acting for purposes outside his trade, business, craft, or professional activity.

These present general terms and conditions are the only ones applicable between the parties. They exclude any general or special conditions of the customer that the seller/service provider has not expressly accepted in writing. The general terms and conditions are freely available for consultation at any time on the seller/service provider's website: [website link], so the customer, when placing an order, must declare that he has read the general terms and conditions and confirms that he accepts the rights and obligations arising therefrom.

The seller/service provider reserves the right to amend these general terms and conditions at any time, without prior notice, provided that these changes are displayed on its website. These changes will apply to orders for products and/or services placed thereafter.

Offer and Order

To place an order, the customer selects the product(s) and/or service(s) he wishes to order and informs the seller/service provider thereof by telephone, post, email, or, as the case may be, by completing an online form. The seller/service provider sends the customer an order form relating to his products and/or services and may request payment of a deposit if necessary. The order form includes a mention reminding the customer of the application of these present general terms and conditions, as well as the existence of the consumer's right of withdrawal.

It is the customer's responsibility to check the accuracy of the order and to immediately notify the seller/service provider of any errors. The customer must then accept the order form and return the signed order form to the seller/service provider to confirm his order. The seller/service provider reserves the right to suspend, cancel, or refuse the customer's order, especially if the data communicated by the customer proves to be manifestly incorrect or incomplete or if there is a dispute regarding the payment of a previous order.

In the event of cancellation of the order by the customer, for any reason whatsoever and except in cases of force majeure, after it has been accepted by the seller/service provider, the seller/service provider will be entitled to invoice the customer, as compensation and interest, an amount equal to 30% of the price of the order.

Payment

Invoices are payable, in the currency of the invoice, at the registered office of the seller/service provider no later than ten days after the invoice date.

Any dispute concerning an invoice must be sent by ordinary and registered mail to the registered office of the seller/service provider within eight days of receipt of the invoice. Failing this, the customer cannot dispute the invoice. In the event of non-payment of an invoice on the due date, the full outstanding amounts become immediately due and payable. Any invoice unpaid on the due date will, with respect to a consumer, automatically and without prior notice, accrue default interest at a rate of 8% per annum. With regard to traders, the Law of August 2, 2002, will apply. Any invoice unpaid on the due date will also, as compensation and interest, automatically and without prior notice, be increased by a fixed compensation amounting to 15% of the unpaid amount.

Price

The price of the products and/or services is displayed in euros, taxes not included. Any increase in VAT (Value Added Tax) or any new tax imposed between the time of the order and the delivery and/or execution will automatically be charged to the customer. Any delivery costs are not included in the displayed price but are calculated separately during the ordering process, depending on the method and place of delivery, as well as the number of products and/or services ordered.

Deadlines

Unless expressly accepted in writing by the seller/service provider, the delivery and/or execution deadlines indicated in the general terms and conditions are not strict deadlines. The seller/service provider cannot be held liable unless there is a significant delay attributable to its gross negligence. The customer cannot invoke the delivery and execution deadlines to terminate the contract, claim compensation or interest, and, unless expressly accepted in writing by the seller/service provider, cannot assert any other claim. In case of delay in delivery of more than thirty working days, the customer must send a formal notice to the seller/service provider by registered mail, giving the latter 50% of the prescribed period to deliver the ordered product(s) and/or perform the ordered services.

Reservation of Ownership

The seller remains the owner of the ordered products until full payment is made.

Ownership of the products is transferred to the customer only after collection or delivery of the items and after full payment of the order. As an exception to Article 1583 of the Civil Code, the sold, delivered, or installed goods remain the exclusive property of the seller until full payment of the invoice. As long as the payment of the sale price has not been made, the customer is prohibited from pledging, donating, or using the items as collateral in any way. The customer is expressly prohibited from making changes to the items, making them immovable by incorporation or destination, selling them, or disposing of them in any way. As long as the seller retains ownership of the delivered goods in accordance with the provisions of this clause, the customer remains liable for the maintenance and good condition of these products. During this period, only the customer can be held liable for the loss or any damage to the products. If necessary, the customer undertakes to insure the products against any risk. The customer also undertakes to keep the products in such a way that they cannot be confused with other products and that it is always clear that the goods are owned by the seller.

FoR-E BV, Schipstraat 58, Puurs-Sint-Amands, Belgium, info@for.energy CBE: Mechelen, VAT 1001.671.191, KBC Bank, IBAN: BE22733075719947, BIC: KRED BE BB

Right of Withdrawal

In accordance with Article VI.47 of the Economic Law Code, the consumer who orders products and/or services remotely from the seller/service provider has a period of 14 calendar days from, in the case of products, the day of delivery of the products or notification that they are available at the agreed pick-up point, to inform the seller that he wishes to withdraw from the purchase, without any compensation and without having to give any reason.

With regard to services, this period of 14 calendar days begins on the day the contract is concluded, namely the day the consumer receives a summary of his order by email. If this period expires on a Saturday, Sunday, or public holiday, it is extended to the next working day. The consumer can communicate his desire to withdraw from the purchase using a withdrawal form placed online on the seller/service provider's website, using a form provided with the order form, or available on the website of the FPS